Continuing on the theme of jacked up 2009 Topps packs, I bought a blaster of the Wal-Mart black variations a couple weeks ago and found that they came up a little short. The box only contained nine regular packs and the Commemorative patch card. And the last two packs didn't have a total of eight cards in them. After I seperated the ToppsTown and the Attax cards, there were only four or five cards left. Another pack had a damaged card in it. The patch card was nice, a Ted Williams, but the box was a disappointment.
So I went on to the Topps site, (which is worth a whole seperate rant post elsewhere, but I digress...) and finally found their Customer Service page that said where to write to and what to send them in case of problems. I packed up the wrappers, the box flaps, my receipt (they take copies), the damaged card, and a letter explaining what I had found. I sent it off on the 15th of March.
Around the 24th or so, I got a white puffy envelope with a letter and a bundle inside:
The letter was dated the 19th and thanked me for purchasing their product. It listed several bullet items of information about sending cards for replacement.
Inside the bundle was two packs and a replacement for the damaged card in a toploader.
They were shielded on the outside with what looks to be the raw stock for Masterpieces cards. Pure white textured canvas panels, somewhat oversized. All of this was scotch taped together.
I had already traded for a replacement for the damaged card. So I opened the packs, hoping for a majority of singles I didn't already have. I got a CC and a Halladay among the base cards, and a gold parallel, plus Chipper and Josh Hamilton ToppsTowns. Not spectacular, but it'll do. I ended up with four cards that I needed for my set.
I was most impressed by the turnaround time. Topps Customer Relations may officially award themselves one bonus point for this case. They messed up a box, but made it right in a timely manner. This is the first time I've sent something back like this. I hope the future occasions are rare, and they all go like this one...